We are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This role involves leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing phone support processes. Looking for a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence.
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This is a temporary position ending December 8th, 2025. You will ensure daily performance metrics are met or exceeded, coaching agents on performance improvement. You'll create a fun, enthusiastic, and accountable environment, administer coaching and disciplinary action, and handle performance discussions. Adherence to company policies and procedures is essential, and you must be able to take calls when needed.